Refund policy

Your 7-day free trial is completely free. You will not be charged during the trial period, and you can cancel anytime before it ends with no fee. No questions asked, no hoops to jump through.

romp. Pro requires users to be 18 years of age or older. If your age verification fails after you have been charged for a Pro subscription, we will issue a full refund within 5 business days. No additional action is required on your part — the refund is automatic upon denial.

romp. Pro is billed monthly ($4.99) or annually ($39.99) by Stripe. If you're charged for a romp. Pro subscription and decide it's not for you within 14 days, we'll refund the full amount.

Email hello@roostcreativecoop.com with "Refund Request" in the subject line and we'll process it within 2 business days.

We don't offer refunds for charges older than 14 days or for partial billing periods. If you cancel after the 14-day window, your romp. Pro access continues until the end of your current billing period.

Annual subscribers who request a refund within 14 days of any renewal charge receive a full refund for that charge. Refunds are not available for charges older than 14 days.

If you were charged in error or experienced a technical issue, contact us regardless of the 14-day window. We'll review every case individually and make it right.

All payments are processed by Stripe.com Market Ltd. on our behalf.

Questions about a charge? Email hello@roostcreativecoop.com — we respond within 2 business days.